If you get an error message when you try to download and install Chrome, you can fix the issues. Fix most installation errors Make sure your internet connection works normally. If your internet connection isn’t stable, learn how to fix connection and loading errors in Chrome . If your internet connection isn’t stable, learn how to fix connection and loading errors in Chrome . Check if your device meets the system requirements . Download the installation file again . To install Chrome again, use the new file. To install Chrome again, use the new file. If the installation still isn't working, use an offline installer. Computers with multiple user accounts . Computers with one user account . Computers with multiple user accounts . Computers with one user account . To fix issues with your search engine, pop-ups, or Chrome updates, uninstall and reinstall Chrome. Learn how to uninstall Chrome . Learn how to uninstall Chrome . Fix issues or get help with a specific error message You can now use Chrome on Linux with support for both Wayland and X11. When Chrome opens on Linux, one of the display server protocols is automatically chosen. Learn how Chrome interacts with a display server protocol To help you perform certain types of actions, Chrome interacts with a display server protocol. If you have trouble with these types of actions in Wayland, you can change back to X11: Drag and drop Copy and paste Keyboard, mouse, or touch input Keyboard, mouse, or touch input You can't use Chrome to perform certain actions on Wayland, such as: Tab dragging uses simplified preview thumbnails. Windows can’t be placed at a set location on the screen. Tab dragging uses simplified preview thumbnails. Windows can’t be placed at a set location on the screen. How to override the Chrome automatic display server protocol selection From your browser: Go to chrome://flags . Set “#ozone-platform-hint” to X11 or Wayland. From the command line: Go to the command line. Launch Chrome. For X11: --ozone-platform=x11 For Wayland: --ozone-platform=wayland For X11: --ozone-platform=x11 For Wayland: --ozone-platform=wayland If you install an application for the first time and you get one of these errors, report this issue in the Chrome Help Forum . If you get an error after you install an app: Go to Microsoft Fix it . Select Download . Run the program. To fix the problem, follow the instructions. To fix the problem, follow the instructions. Can’t connect because of firewall, anti-virus software, or proxy To fix the error, add the firewall, anti-virus software, or proxy to your security software's exceptions list. If you use Windows Firewalls: On your computer, select the Start menu. The Windows logo for the Start menu varies depending on the version of your device. The Windows logo for the Start menu varies depending on the version of your device. Open the Windows Settings app. In the "Find a setting" search box, enter Firewall . Select Allow an app through Windows Firewall Change Settings Allow another app . Select Browse . At the top, in the Browse window, enter %ProgramFiles(x86)%\Google\GoogleUpdater . Find and select the folder with the highest number. Select updater.exe Add . If you use other firewall software, to learn how to add it to your exceptions list, go to the software company’s website. If you can’t connect because of unsupported proxy server Check if you’re on a supported proxy: Negotiate authentication scheme, which includes Kerberos and NTLM. Proxies with “integrated authentication,” if the person is allowed to use that proxy. If you switch out of S mode, you can’t go back to Windows 10 or 11.

In Windows 11 Home edition, S mode is available. To learn about its supported versions and availability, go to Microsoft's support article . There’s no charge to switch out of S mode. To install apps that aren’t available in the Microsoft Store, you need to switch out of S mode: On your computer, open the Microsoft Store. Search for Switch out of S mode . On the "Switch out of S mode" page, select Get . To confirm, follow the on-screen instructions. Once confirmed, you can install apps from outside the Microsoft Store. Learn how to download and install Chrome . Learn how to download and install Chrome . Your system disk is full. To fix, free up space on your system disk (usually disk C). If you get the “OS not supported” error, it may be because the installer doesn’t support your operating system. Check if your operating system is currently supported . Your computer already has Chrome installed. The version of Chrome that you already have will launch. If you want to use a different version of Chrome: Uninstall the current Chrome app. Learn how to uninstall Chrome . Learn how to uninstall Chrome . Download and install the new version. Learn how to download and install Chrome . Learn how to download and install Chrome . If you’re not an administrator, follow the steps to download and install Google Chrome . If you have questions or are experiencing issues, contact your system administrator . Learn more about how to fix most installation errors . If you have issues when you install Chrome on your computer, you may find these errors: Error 4: A newer version of Chrome is already present on the computer. Errors 7, 12, 13, 35, 57, 102, 103: The install failed for unknown reasons. Error 31: Couldn’t re-install Chrome. Step 1: Check if your computer has enough space If there's not enough space on your computer for Chrome, you might run into a problem. To free up hard drive space, delete unnecessary files, such as: Temporary files Browser cache files Old documents and programs Temporary files Browser cache files Old documents and programs From google.com/chrome , download Chrome again . Reinstall Chrome. Step 2: Turn off your antivirus software Some antivirus software can prevent Chrome from installing on the computer. Turn off your antivirus software. From google.com/chrome , download Chrome again . Reinstall the Chrome. Turn on your antivirus software. If you can't install Chrome with your antivirus software turned off, you need to upgrade your antivirus software. Step 3: Download Chrome again From google.com/chrome , download Chrome again . Reinstall Chrome. If you can't complete these steps, contact your system administrator . Still not working? Get more help on the Chrome Help Forum . Or, learn how to fix Chrome update issues . Related resources Uninstall Google Chrome Get help with common error messages in Chrome Fix connection and loading errors in Chrome Was this helpful? Need more help? Try these next steps: