Features no longer available Forgot sign in or password Onboarding survey Troubleshoot notifications Troubleshoot video camera issues Send feedback or suggest a feature Report a concern Chat reply error Update connected services Files and data availability Restore your access Leave a work or school organization Close your account Troubleshoot camera issues in Microsoft Teams Free for desktop and on the web. These steps are intended for Windows users and Teams personal accounts only. For work or school users, learn more about why your camera isn’t working. Make sure you have the latest updates by reviewing Teams Free system requirements . Camera troubleshooting for personal accounts If you see that your camera icon is disabled, check Windows camera privacy settings If Teams cannot show a camera preview, Windows may be blocking camera access. Open Settings in Windows. Open Settings in Windows. Go to Privacy & security > Camera . Go to Privacy & security > Camera . Set your permissions to allow access. If you use the Teams desktop app, set the toggle to On for Camera access , Microsoft Teams , and Let apps access your camera . If you use Teams on the web, make sure desktop apps and your browser are allowed to access the camera. Set the toggle to On for Camera access , Let apps access your camera , Microsoft Teams , and Let desktop app access your camera Set your permissions to allow access. If you use the Teams desktop app, set the toggle to On for Camera access , Microsoft Teams , and Let apps access your camera . If you use the Teams desktop app, set the toggle to On for Camera access , Microsoft Teams , and Let apps access your camera . If you use Teams on the web, make sure desktop apps and your browser are allowed to access the camera. Set the toggle to On for Camera access , Let apps access your camera , Microsoft Teams , and Let desktop app access your camera If you use Teams on the web, make sure desktop apps and your browser are allowed to access the camera. Set the toggle to On for Camera access , Let apps access your camera , Microsoft Teams , and Let desktop app access your camera Close Teams and reopen the app. If the camera still does not appear, restart Windows and try again. Close Teams and reopen the app. If the camera still does not appear, restart Windows and try again. If you see the camera icon is disabled, allow camera access in your browser When you join Teams from a browser, both Windows and the browser must allow camera access. If the browser blocks the camera, Teams may open normally, but show no video feed. Open Teams on the web. Open Teams on the web. Next to the website address, select the site permissions menu. Next to the website address, select the site permissions menu. Set Camera to Allow . Set Camera to Allow . Refresh the Teams page and rejoin the meeting or call. Refresh the Teams page and rejoin the meeting or call. If prompted again, select Allow when the browser asks to use your camera. If prompted again, select Allow when the browser asks to use your camera. If you see a privacy screen, lock icon, or gray image, check camera privacy mode If there is an indication that the camera is blocked, check the camera privacy mode. Many Windows laptops include a physical camera shutter, slider, or keyboard shortcut that disables the camera. This can make Teams appear broken even when Windows and Teams have permission to use the camera. Look around the camera lens for a physical shutter or slider and make sure the lens is open. Look around the camera lens for a physical shutter or slider and make sure the lens is open. Check your keyboard for a camera privacy key. On some devices, pressing the function key combination toggles camera privacy mode on or off. Check your keyboard for a camera privacy key. On some devices, pressing the function key combination toggles camera privacy mode on or off. Open the built-in Windows Camera app. If the Camera app also shows a privacy screen, gray image, or lock icon, the issue is likely outside Teams. Open the built-in Windows Camera app. If the Camera app also shows a privacy screen, gray image, or lock icon, the issue is likely outside Teams. Disable camera privacy mode using the device shortcut or the manufacturer app, then reopen Teams. Disable camera privacy mode using the device shortcut or the manufacturer app, then reopen Teams. If you only see your background, turn off background effects and check the camera lens If Teams only shows your selected background, the camera may be covered or Teams may be applying a background effect over a manufacturer privacy screen. This can make the issue look different from a normal missing camera problem. Turn off background effects in Teams. Turn off background effects in Teams.

Confirm the camera shutter is open and the lens is not covered. Confirm the camera shutter is open and the lens is not covered. Open the Windows Camera app to confirm that the camera can show a real image. Open the Windows Camera app to confirm that the camera can show a real image. Return to Teams and turn the video on again. Return to Teams and turn the video on again. If your background is blurry but your video is missing, turn off blur Background blur can hide what the camera is actually showing. If your face is missing but the background appears blurred, turn off blur so you can see whether the camera is covered, disabled by privacy mode, or showing a privacy screen. Open the Teams video settings or meeting pre-join screen. Open the Teams video settings or meeting pre-join screen. Turn off Blur or any selected background effect. Turn off Blur or any selected background effect. Check whether the camera now shows a real image, a gray screen, a lock icon, or a covered camera view. Check whether the camera now shows a real image, a gray screen, a lock icon, or a covered camera view. If you see a privacy screen, follow the camera privacy mode steps above. If you see a privacy screen, follow the camera privacy mode steps above. If you use a Lenovo laptop, check Lenovo Vantage privacy settings Some Lenovo devices use Lenovo Vantage to control camera privacy. When privacy mode is enabled, Teams may show a gray OEM screen with a lock icon instead of the camera image. Open Lenovo Vantage . Open Lenovo Vantage . Find the camera or privacy settings. Find the camera or privacy settings. Turn off camera privacy mode. Turn off camera privacy mode. If your device supports it, press the camera privacy shortcut key, often F8 , to toggle privacy mode. If your device supports it, press the camera privacy shortcut key, often F8 , to toggle privacy mode. Open the Windows Camera app to verify the camera image appears, then return to Teams. Open the Windows Camera app to verify the camera image appears, then return to Teams. Are you using a virtual camera? Virtual cameras can change what Teams receive from your device. If a virtual camera is selected, Teams may show an unexpected image, no video feed, or a feed from another app instead of your physical camera. Open the Teams video settings or meeting pre-join screen. Open the Teams video settings or meeting pre-join screen. Check which camera is selected. Check which camera is selected. If the selected camera is a virtual camera, select your built-in or connected physical camera instead. If the selected camera is a virtual camera, select your built-in or connected physical camera instead. Turn video off and back on, or restart Teams, then test the camera again. Turn video off and back on, or restart Teams, then test the camera again. If the camera is intermittent or not detected, try basic camera driver mode If Teams sometimes detects the camera, the camera works briefly and then stops, or Windows cannot reliably detect the camera. The issue may be related to the camera driver or an advanced manufacturer camera feature. Open Settings in Windows. Open Settings in Windows. Go to the camera settings for your device. Go to the camera settings for your device. Open Advanced camera options . Open Advanced camera options . Enable Basic camera driver mode . Enable Basic camera driver mode . Restart Teams and test your camera again. Restart Teams and test your camera again. Basic camera driver mode may turn off some advanced camera features provided by the device manufacturer, but it can improve reliability when Teams cannot consistently use the camera. If you still need help If these steps do not fix the issue, use Give feedback in Teams. Include a screenshot, logs if available, a clear description of what you see, and the troubleshooting steps you already tried. This helps Microsoft investigate and debug the problem more effectively. For more help, contact support or ask a question in the Microsoft Teams Community . Thank you for your feedback!