Investing & Super Investing & Super Popular searches Travel insurance Travel insurance Foreign exchange calculator Foreign exchange calculator Discharge/ Refinance authority form Discharge/ Refinance authority form Activate a CommBank card Activate a CommBank card Interest rates & fees Interest rates & fees Digital Banking / Meet the new NetBank A better way to bank starts here From late August 2026, you'll notice a new look when you log on to NetBank, as the new experience is progressively rolled out to customers over the coming months. Smarter banking - built for you. NetBank has been part of your everyday banking for years. Now, we’ve rebuilt it from the ground up with a clearer and simpler experience, making it easier to manage your money. Familiar where it matters most Access NetBank the same way — type commbank.com.au or netbank.com.au directly into your browser Log on using your existing client number and password. If you use a password manager, you may need to manually enter your details the first time you log on Your accounts, balances, and saved details, such as recurring payments or saved payees, won’t be affected Any security steps you currently use to log on and make transactions will stay the same Get more out of the new NetBank Find your way with ease The new menu brings everything together into three clear sections so you can move through your banking quickly. See your accounts and balances at a glance, with quick access to common actions and account settings. Manage your payments in one place, including BPAY, PayID, and upcoming bills and payments. Products & offers Explore products, view personalised offers and apply online. Your details all in one place The new Profile page makes it easier to manage your information. Update your personal details, manage business account authorities, and switch seamlessly between your personal and business profiles - all from one place. More within reach A new sidebar menu gives you quicker access to features like Inbox and Help, and CommSec, if you use it. Search that works harder Search is now more powerful, helping you find transactions, tools and features faster. Faster, more convenient logon Log on quickly from trusted browsers and get straight to your banking. Simply select Trust this browser to make future logons faster and easier. Need more support? Start the tour when you log on to quickly learn your way around. You can take the tour again at any time from the sidebar menu. Use Help in NetBank Looking for help while you’re banking? Log on to NetBank and select Help from the sidebar menu for answers, guidance and support. Read the Easy English guide Learn how to use Netbank with a guide that uses simple language and images to explain common banking tasks and features. Easy English guide (PDF) Browse the how-to guide Includes step-by-step instructions, screenshots and tips to help you complete everyday banking tasks quickly and confidently. View the guide online, download and print it at home, or pick up a printed copy from your nearest branch. Access how-to guide Stay alert to impersonation scams During periods of change, scammers may impersonate CommBank to trick you into clicking fake links or sharing personal information. Never click a link in an email or text message claiming to be from CommBank to access your banking. Always type commbank.com.au or netbank.com.au directly into your browser or use the CommBank app. View latest scam alerts What is the new NetBank? The new NetBank is an updated version of our online banking with a simpler design and navigation and overall, a more streamlined experience for everyday banking. Why are you making changes to NetBank? We’re modernising NetBank to make it simpler to use, improve performance and help you complete everyday banking tasks more easily. What’s changed in the new NetBank? You'll notice a new logon page, simpler navigation menus and a clearer layout that helps you complete everyday banking tasks with ease. What hasn’t changed?

You’ll still log on the same way, with your existing client number and password. Your accounts and saved information stay the same, and you can continue doing your everyday banking as usual. Will I see the new NetBank straight away? We’re rolling out the new NetBank in stages from late August, so you may see it now or a little later. Until then, you can continue using your current NetBank as usual. Is the new NetBank secure? Yes. Protecting your banking remains a priority, and the new NetBank includes the security measures you expect from CommBank. Are all features available in the new NetBank? The new NetBank has been designed to make everyday banking simpler. While most everyday banking features are available, some features have changed as part of the update. Some features are available another way, such as in the CommBank app or by contacting us or visiting a branch. Other features are no longer available. Find out what’s changed for each feature, what options are available and where to get help. Feature changes and support Will it work differently? Some tasks may look a little different or follow slightly different steps, but they're designed to be simpler and easier to complete. What should I do if I need help? You can take the tour when you first log on, access Help from the sidebar menu, or browse our online how-to guide. If you need more support, we're here to help — you can contact us or visit your nearest branch. Do I need to do anything? No action is required. You can keep using NetBank as usual, just log on as you normally would. Will I still be able to use the CommBank app? Yes. The CommBank app isn't changing, and you can continue using it as you do today. Using the new NetBank Why isn’t my password manager working with NetBank? If you use a password manager to save your NetBank logon details, it may not recognise the new logon page the first time you visit. After your first successful logon, you may need to update or re-save your credentials. Remember, your client number and password haven't changed. Need to find your client number? You can: Get it from your Profile in the CommBank app or On the NetBank logon page, select Get help logging on > Find your client number How can I download a statement? From the NetBank Home page, select the account for which you want to view or download statements From the Account details page, select Download latest statement to download your most recent statement, or View all statements to find a specific one Select the financial year Choose the statements you want to download: - Click Select all to download all statements for that financial year, or - Tick the box next to specific statements - Click Select all to download all statements for that financial year, or - Tick the box next to specific statements Select Download (PDF) How do I make a payment or transfer? From the NetBank Home page, select Payments Choose the type of payment or transfer you want to make Follow the prompts to complete your payment or transfer. How can I manage my business authorities? You can add, remove or update business authorities in two ways: Option 1: From an account Select the business account you want to manage Under Manage account , select Manage account authorities Follow the prompts to add or remove business account authorities Option 2: From your profile Select your name in the top-right corner of the screen Select View business details Choose the business profile you want to manage Select Account access & data sharing Follow the prompts to add or remove business account authorities We're here to help Contact us Message us in the CommBank app or call to connect to the right help. Message us in the CommBank app or call to connect to the right help. Message us Get instant help from our virtual assistant or connect to a specialist. Get instant help from our virtual assistant or connect to a specialist. FAQs Search support and our most frequently asked questions. Search support and our most frequently asked questions. Find a branch Find a branch, ATM or specialist near you. Find a branch, ATM or specialist near you. Things you should know NetBank is an electronic banking service provided by Commonwealth Bank of Australia. Use of NetBank is subject to the NetBank Terms of Use and the Electronic Banking Terms and Conditions .