Download, install or activate Office Returns & exchanges Find tax invoices Find downloads and product keys Track your order Shipping, costs, and delivery times Create a free business work account How to start shopping with your work account at the Microsoft Store Add a new payment method Update a payment method Remove a payment method Change shipping or billing address Change Store country or region Turn recurring billing on or off Investigate unknown charges Authorize a purchase Prevent unauthorized purchases Change purchase sign-in settings How to complete a purchase from the Microsoft Digital Store Get trusted apps and games Get updates for apps and games Make an in-app purchase Microsoft store promo codes In-app purchases through a 3rd party Redeem a gift card or code Check a Microsoft account balance Add money to a Microsoft account Spend money in a Microsoft account Limits on money in a Microsoft account Spend all Microsoft gift card money Cancel a Microsoft Store gift card Refund or cancel a subscription Cancel an order or pre-order Status of a return and refund Can't get a refund on apps and games Troubleshoot buying from Microsoft Store Troubleshoot payment options Troubleshoot unknown charges

I've been charged twice Can't find or install an app Can't push an app or game to a device Fix problems with apps Can't find Microsoft Store app in Windows Microsoft Store app doesn't open “Unable to Complete this transaction” error Error 0x80131500 Consumer and Regulatory Information Manage your Microsoft account Help with subscriptions If you purchased a game or app from Microsoft, you may be able to request a refund. To request a refund on apps and games for use on Xbox , go to Request a refund for digital games . To learn about refund eligibility, select a tab below. How to request a refund for Microsoft Store apps on a Windows PC Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't refundable unless the offer or applicable law states that you're eligible for a refund. For detailed info about return and refund policies, see Microsoft Terms of Sale . If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more . In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law. Please refer to Microsoft and the Australian Consumer Law for details of your rights under the Australian Consumer Law. How to request a refund for Microsoft Store games on a Windows PC Go to the Xbox support page to Request a refund for digital games and sign in. Select the relevant item and choose Request a refund . Provide the reasons for your request and select Next . If everything is correct, select Submit . When you request a refund, it may take 72 hours to process the request. We'll contact you with updates, or you can check the Refund status tab. Online returns are not available in all markets. If you cannot request a return online, please contact Sales support . Single items from within a bundle cannot be returned. Digital gift cards and service/subscription cards may also be eligible for return. For detailed info about the return and refund policy, see Microsoft Terms of Sale . If you see we've issued the refund, but the money hasn't been credited back to your payment provider, please wait a few days. Refunds are generally processed within 3–5 business days and are applied to the original payment option. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more . In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law. Please refer to Microsoft and the Australian Consumer Law for details of your rights under the Australian Consumer Law. Microsoft will not accept returns of purchases of Microsoft products or other products purchased from another retailer. Need more help? To download already purchased apps and games, go to your Order history . How to investigate a billing charge from Microsoft Contact Support Get fast, automated support, 24/7 from Xbox Support . Thank you for your feedback!