Download, install or activate Office Returns & exchanges Find tax invoices Find downloads and product keys Track your order Shipping, costs, and delivery times Create a free business work account How to start shopping with your work account at the Microsoft Store Add a new payment method Update a payment method Remove a payment method Change shipping or billing address Change Store country or region Turn recurring billing on or off Investigate unknown charges Authorize a purchase Prevent unauthorized purchases Change purchase sign-in settings How to complete a purchase from the Microsoft Digital Store Get trusted apps and games Get updates for apps and games Make an in-app purchase Microsoft store promo codes In-app purchases through a 3rd party Redeem a gift card or code Check a Microsoft account balance Add money to a Microsoft account Spend money in a Microsoft account Limits on money in a Microsoft account Spend all Microsoft gift card money Cancel a Microsoft Store gift card Refund or cancel a subscription Cancel an order or pre-order Status of a return and refund Can't get a refund on apps and games Troubleshoot buying from Microsoft Store Troubleshoot payment options Troubleshoot unknown charges I've been charged twice Can't find or install an app Can't push an app or game to a device Fix problems with apps Can't find Microsoft Store app in Windows Microsoft Store app doesn't open “Unable to Complete this transaction” error Error 0x80131500 Consumer and Regulatory Information Manage your Microsoft account

Help with subscriptions If you're in Windows 11 and you're having problems with an app from Microsoft Store, consider these updates and fixes. First, sign in to your Microsoft account . Next, work through these possible solutions in the order presented. Close and reopen the app. Select the Close ( X ) button in the upper-right corner of the app window to close it. Then, reopen the app. Close and reopen the app. Select the Close ( X ) button in the upper-right corner of the app window to close it. Then, reopen the app. Make sure Windows is up to date. Select Start > Settings > Windows Update > Check for updates . If there is an available update, select Install now . Check for updates Make sure Windows is up to date. Select Start > Settings > Windows Update > Check for updates . If there is an available update, select Install now . Check for updates Make sure that your app works with Windows 11. For more info, see Your app doesn't work with Windows . Make sure that your app works with Windows 11. For more info, see Your app doesn't work with Windows . Update Microsoft Store. Select Start , then from the apps list, select Microsoft Store . In Microsoft Store, select Library > Get updates . If an update for Microsoft Store is available, it will start installing automatically. Check for updates Update Microsoft Store. Select Start , then from the apps list, select Microsoft Store . In Microsoft Store, select Library > Get updates . If an update for Microsoft Store is available, it will start installing automatically. Check for updates Troubleshoot games. If you're having issues installing a game, see Troubleshoot game installations on Windows . Troubleshoot games. If you're having issues installing a game, see Troubleshoot game installations on Windows . Repair or reset your apps. See Repair or Remove programs in Windows . Repair or reset your apps. See Repair or Remove programs in Windows . Reinstall your apps In Microsoft Store, select Library . Find the app you want to reinstall, and then select Install . Open Microsoft Store Reinstall your apps In Microsoft Store, select Library . Find the app you want to reinstall, and then select Install . Open Microsoft Store If you're in Windows 10 and you're having problems with an app from Microsoft Store, consider these updates and fixes. First, sign in to your Microsoft account . Next, work through these possible solutions in the order presented. Close and reopen the app. Select the Close ( X ) button in the upper-right corner of the app window to close it. Then, reopen the app. Close and reopen the app. Select the Close ( X ) button in the upper-right corner of the app window to close it. Then, reopen the app. Make sure Windows has the latest update : Select check for updates now, and then select Check for updates . Or, select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates . If there is an available update, select Install now . Check for updates Make sure Windows has the latest update : Select check for updates now, and then select Check for updates . Or, select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates . If there is an available update, select Install now . Check for updates Make sure that your app works with Windows 10. For more info, see Your app doesn't work with Windows 10 . Make sure that your app works with Windows 10. For more info, see Your app doesn't work with Windows 10 . Update Microsoft Store: Select the Start button, and then from the apps list, select Microsoft Store . In Microsoft Store, select See more > Downloads and updates > Get updates . If an update for Microsoft Store is available, it will start installing automatically. Get updates Update Microsoft Store: Select the Start button, and then from the apps list, select Microsoft Store . In Microsoft Store, select See more > Downloads and updates > Get updates . If an update for Microsoft Store is available, it will start installing automatically. Troubleshoot games: If you're having issues installing a game, see Troubleshoot game installations on Windows 10 . Troubleshoot games: If you're having issues installing a game, see Troubleshoot game installations on Windows 10 . Repair or reset your apps: See Repair or Remove programs in Windows 10 . Repair or reset your apps: See Repair or Remove programs in Windows 10 . Reinstall your apps: In Microsoft Store, select See more > My Library . Select the app you want to reinstall, and then select Install . Open Microsoft Store Reinstall your apps: In Microsoft Store, select See more > My Library . Select the app you want to reinstall, and then select Install . Open Microsoft Store Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot , and then from the list select Windows Store apps > Run the troubleshooter. Open Microsoft Store Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot , and then from the list select Windows Store apps > Run the troubleshooter. Open Microsoft Store For help troubleshooting game or app installation problems on your Xbox console, go to support.xbox.com . If you can't find Microsoft Store, see Trouble finding Microsoft Store in Windows 10 . If you're having trouble launching Microsoft Store, see Microsoft Store doesn't launch . If you can launch the Microsoft Store but you are just having trouble finding or installing an app, see I can't find or install an app from Microsoft Store . Need more help? Contact Support For technical support, go to Contact Microsoft Support , enter your problem and select Get Help . If you still need help, select Contact Support to be routed to the best support option. Thank you for your feedback!