No file downloaded? FAQ 1: What if I forget / don’t receive my Driver Easy license key after purchase? If you don’t receive your license key immediately after purchase, please don’t panic. This usually happens when our payment provider identifies certain flags in the transaction that might suggest fraud. While our payment provider is investigating the transaction, the payment is not taken (only pre-authorised) and the license key is not sent. In almost all cases, it turns out to be a false alarm, and the transaction is approved within 30-60 minutes. The license key is sent automatically as soon as the transaction is approved. All of this is done to ensure that your card isn’t used fraudulently. You can also go to our Resend License Key page to retrieve your key. If it doesn’t work, you can directly contact Driver Easy support with your order ID or the email address you used to purchase Driver Easy license key attached and we will help you find your key quickly. FAQ 2: Does Driver Easy offer help or support? Yes. We have an expert support team, which includes agents who are Microsoft Certified Professionals. Our support team works Mon-Fri, 9-5, and replies to all support requests within 2 business days (usually much faster). Contact our support team now… FAQ 3: How can I request a refund when I find Driver Easy doesn’t satisfy me? We provide our customers with a “100% product quality guarantee”, a “100% service satisfaction guarantee”, as well as a 30-day “100% money back guarantee” . If for whatever reason you are not satisfied with our program, you can just go to our refund request page and request a full refund within 30 days of your purchase. FAQ 4: What is the Home / Business License? The Home / Business License is a good fit for both individual users and businesses or enterprises. The license is valid for one year, allowing you to update all your device drivers with just one click, download drivers at lightning-fast speeds, and enjoy a variety of benefits. The Home / Business License also comes with a 30-day money-back refund policy . It’s recommended for home use and company-based needs of different sizes. FAQ 5: What is the Computer Repair Shop License? Starting January 1, 2026, Driver Easy stopped providing and selling the Computer Repair Shop Plan subscription. Feel free to contact our support team if you need to order a large amount of computer licenses. FAQ 6: Does Driver Easy work on ARM-based machines? Driver Easy only works on X64-based devices, and it doesn’t support driver updates on ARM-based computers (Surface Pro X); Windows in S mode; and Currently, ARM-based device drivers are only available through Windows Update. For more details, please check this Microsoft support page . FAQ 7: How to use Driver Easy portable version? Please go to https://www.drivereasy.com/knowledge/use-drivereasy-portable-version/ to learn the details about how to use the Portable version of Driver Easy. FAQ 8: Will Driver Easy automatically renew my license and charge me for it once the license expires? Yes, if you enable auto-renewal, you will receive an email from 2Checkout subscription billing before 30 days / 7 days / 1 day of expiration. And 2Checkout, as the authorized reseller of Easeware Technology Limited online products and services, will automatically attempt to charge you one day before the license expires and renew the subscription for you. If you don’t want to auto-renew your Driver Easy subscription, you can disable it ( Learn how to turn off auto-renew ). FAQ 9: What happens if I disable automatic renew? (What happens when the license expires?) We will send you a notification email via 2Checkout a month / a week / a day before the license expires. And once it does, Driver Easy will prompt a message telling you that you need to renew your license before you can go on using it. You will always have a full say in deciding whether to renew your own license or not. FAQ 10: What is Driver Easy? Driver Easy is a driver updater tool developed by us, Easeware Technology. It is designed to help you update and maintain the device drivers on your computer. It is supported by a database of over 30 million drivers. It can quickly scan the device drivers that need to be updated, and download them from the database. All can go smoothly and easily with Driver Easy. It’s no-brainer.

FAQ 11: Is Driver Easy free? As of May 2024, Driver Easy no longer offers a free version. However, a 7-day free trial of the Pro version is available, giving you full access to all premium features. After the trial, a paid subscription is required to continue using the software. FAQ 12: Does Driver Easy stay up to date? Yes! We update Driver Easy pretty much every day, with new drivers, new features and regular improvements to the user experience. FAQ 13: What does the PRO version of Driver Easy offer? With the trial version or paid Professional version of Driver Easy, you can: Update all your drivers to the latest version with just 1 click Install the latest driver or any version (Over 30,000,000 drivers) Back up and restore drivers before updating them Automatically create a Windows restore point Uninstall drivers for removed devices Roll back drivers to the previous version View and export hardware information Track every driver update on your system Get answers to your driver questions from our Microsoft Certified Professional (MCP) support specialists Get faster downloads of updated drivers Get your money back if you don’t like it, no questions asked FAQ 14: Is Driver Easy Safe? Yes. We use only genuine drivers, straight from your hardware manufacturer. So they’re exactly the same drivers you’d find if you sourced them from the manufacturer yourself. The big difference is we thoroughly test them – on hundreds of computers, with all the most popular combinations of hardware and software – before including them in Driver Easy. Most are also officially certified by Microsoft as ‘Compatible with Windows’ – if their manufacturers chose to put them through Microsoft’s rigorous Windows Hardware Quality Labs testing process. FAQ 15: Where are the drivers of Driver Easy from? We use only genuine drivers, straight from your hardware manufacturer. And we employ a strict testing process to ensure they’re safe, stable, robust, up-to-date, and compatible with Windows and all the most popular combinations of hardware and software. In doing so, we hope to free our customers from the risk of malicious drivers. FAQ 16: What if I’m not satisfied with Driver Easy? Driver Easy comes with a 100% money-back guarantee. If, for any reason, you’re unhappy with the program, simply send it back within 30 days, and we’ll give you a full refund, no questions asked. FAQ 17: What is an “Unplugged” device? An “Unplugged device” is a device that was previously connected to your computer but is now disconnected. Driver Easy will identify the devices, like printers, mobile devices, USB drives, etc., that have been unplugged from your computer. If their drivers need to be updated, Driver Easy will put them in the “Unplugged Devices” section in the list of scan results.