Fix sound or audio problems in Windows Fix microphone problems in Windows Fix audio issues when no sound plays from speakers or headphones in Windows Fix missing or undetected audio output device in Windows Fix audio stops working after a Windows update in Windows Fix low or quiet sound in Windows Fix distorted or crackling audio in Windows Fix app audio not working while system sounds work in Windows Update Audio drivers in Windows Fix Bluetooth problems in Windows Fix Bluetooth audio only playing in one channel Fix Bluetooth disappeared in Windows Troubleshoot Bluetooth not connecting in Windows Troubleshoot transferring files using Bluetooth Fix Bluetooth connected but no sound issue on Windows Bluetooth keeps disconnecting in Windows Update Bluetooth drivers in Windows Camera doesn't work in Windows Fix a missing Camera Roll in Windows Camera app shows error 0xA00F4244 NoCamerasAreAttached Manage cameras with Camera settings in Windows 11 How to use the Windows Camera app A driver can't load on this device Error codes in Device Manager in Windows Your CD or DVD drive is not recognized by Windows or other programs Fix printer connection and printing problems in Windows Troubleshooting offline printer problems in Windows Fix printer not found and printer not recognized errors in Windows Fix print job stuck in queue errors in Windows Fix printer stopped due to paper jam errors in Windows Troubleshoot slow printing issues in Windows Fix print spooler service not running errors in Windows Fix poor print quality in Windows (Blurry, faded, or streaked prints) Fix printing problems in Word, Excel, or other apps Fix printer driver compatibility issues in Windows Fix shared printer connection problems in Windows Fix USB-C problems in Windows Troubleshoot problems updating Windows Get help with Windows upgrade and installation errors Windows 10 Upgrade Assistant is stuck at 99% The notification \"What needs your attention\" displays during a Windows upgrade Find lost files after upgrading Windows Using the Windows Activation troubleshooter Solve PC problems remotely using Quick Assist If Bluetooth appears in Device Manager but you cannot pair or connect to a Bluetooth device, Windows may be experiencing a configuration, driver, or device-level issue that prevents successful communication. These issues can occur when Bluetooth is turned on but the device is not in pairing mode, is out of range, has a low battery, or is experiencing driver, service, or update-related problems. Try the following troubleshooting steps to resolve the issue: Solution 1: Run the automated Bluetooth troubleshooter If you are using a Windows 11 device, start by running the automated Bluetooth troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix this Bluetooth problem. Run the troubleshooter in Get Help Solution 2: Turn on Bluetooth and verify the device is in pairing mode Your Bluetooth device must be in pairing mode and within range of your PC. Turn on Bluetooth : Select Start > Settings > Bluetooth & devices . Turn on Bluetooth toggle. Turn on Bluetooth : Select Start > Settings > Bluetooth & devices . Turn on Bluetooth toggle. Make sure your Bluetooth device is in pairing mode and within range of your PC. Make sure your Bluetooth device is in pairing mode and within range of your PC. Move the device closer to your PC to ensure a stable signal. Move the device closer to your PC to ensure a stable signal. Solution 3: Remove and re-add the Bluetooth device If the device appears in the Bluetooth list but won’t connect, remove it and add it again. Select Start > Settings > Bluetooth & devices .

Locate the device and select More options ( … ) > Remove device . Select Add device , and then select the device from the list. Solution 4: Check the device’s battery level Some Bluetooth devices do not enter pairing mode or maintain a connection when the battery is low. Charge the device fully. Turn it off and back on. Attempt pairing again. For rechargeable headphones or speakers, leave the device connected to power during pairing. Solution 5: Turn off and turn on Bluetooth Select Start > Settings > Bluetooth & devices . Turn Bluetooth off and wait 10 seconds. Turn Bluetooth on again. Attempt to pair your device. Solution 6: Check for Windows Updates Make sure your PC supports Bluetooth and that Windows is up to date. Select Start > Settings > Windows Update . Select Check for updates . Let it download and install any available updates. Solution 7: Restart your PC Restarting helps resolve temporary system issues affecting Bluetooth. Select Start > Power > Restart . If Bluetooth appears in Device Manager but you cannot pair or connect to a Bluetooth device, Windows may be experiencing a configuration, driver, or device-level issue that prevents successful communication. These issues can occur when Bluetooth is turned on but the device is not in pairing mode, is out of range, has a low battery, or is experiencing driver, service, or update-related problems. Try the following troubleshooting steps to resolve the issue. Solution 1: Run the automated Bluetooth troubleshooter If you are using a Windows 10 device, start by running the automated Bluetooth troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix this Bluetooth problem. Run the troubleshooter in Get Help Solution 2: Turn on Bluetooth and verify the device is in pairing mode Your Bluetooth device must be in pairing mode and within range of your PC. Turn on Bluetooth : Select Start > Settings > Devices > Bluetooth & other devices . Turn on Bluetooth toggle. Turn on Bluetooth : Select Start > Settings > Devices > Bluetooth & other devices . Turn on Bluetooth toggle. Make sure your Bluetooth device is in pairing mode and within range of your PC. Make sure your Bluetooth device is in pairing mode and within range of your PC. Move the device closer to your PC to ensure a stable signal. Move the device closer to your PC to ensure a stable signal. Solution 3: Remove and re-add the Bluetooth device If the device appears in the Bluetooth list but won’t connect, remove it and add it again. Select Start > Settings > Devices > Bluetooth & other devices . Under Audio, Mouse, keyboard, & pen, or Other devices , select the Bluetooth device. Select Remove device . Select Add Bluetooth or other device . Choose Bluetooth , and then select your device when it appears. Solution 4: Check the device’s battery level Some Bluetooth devices do not enter pairing mode or maintain a connection when the battery is low. Charge the device fully. Turn it off and back on. Attempt pairing again. For rechargeable headphones or speakers, leave the device connected to power during pairing. Solution 5: Turn off and turn on Bluetooth Restarting Bluetooth helps resolve temporary radio or service issues. Select Start > Settings > Devices > Bluetooth & other devices . Turn Bluetooth off and wait 10 seconds. Turn Bluetooth on again. Attempt to pair your device. Solution 6: Check for Windows Updates Make sure your PC supports Bluetooth and that Windows is up to date. Select Start > Settings > Update & Security > Windows Update . Select Check for updates . Let it download and install any available updates. Solution 7: Restart your PC Restarting helps resolve temporary system issues affecting Bluetooth. Select Start > Power > Restart . If you are facing a different Bluetooth issue, refer to Fix Bluetooth problems in Windows . Thank you for your feedback!