Subject: Issue with Cancellation and Refund of Microsoft 365 Subscription Dear Sir/Madam, I would like to report issues regarding the cancellation of my Microsoft 365 subscription linked to the email address [...] . On March 13, 2024 , and March 19, 2024 , I submitted a cancellation request via email. However, I have now realized that this was a noreply address, meaning my requests were not processed. To my surprise, I see that the subscription has been charged again, even though I have never used it. Additionally, I have noticed that there is no billing history visible in my Microsoft account . Despite this, recurring charges continue to be attempted, and I am unable to cancel the subscription via the suggested method, as it is simply not listed in my account. I kindly request that you: Process the cancellation of my subscription retroactively. Refund the incorrectly charged amount of €99.00 on April 11, 2024. For clarification: I previously reversed the charge from March 18, 2024 , but I noticed that a new charge was made on April 11, 2024 , without my authorization. During the period of my initial cancellation request, my wife was seriously ill and sadly passed away, which is why I only noticed this issue now. I hope for your understanding and a prompt resolution of this matter. Please provide me with a written confirmation of both the cancellation and refund. Microsoft 365 features that help users manage their subscriptions, account settings, and billing information. Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. Anonymous 2025-03-17T10:17:47+00:00 Hello.Walter Van de Griend Thanks for using Microsoft products and posting in the community. I would be honoured to help check your question. Before I answer your question, you need to give me some information so I can better pinpoint your problem. Where do you subscribe to Microsoft products. A third party or an official Microsoft channel? I hope you can tell me clearly. If you are subscribing from Microsoft official channel. You can try my following steps. The Microsoft Community is a public forum.Payments questions often involve sensitive personal information that should not be shared publicly in a forum. For the sake of protecting your personal information and privacy security., we recommend that you contact Microsoft Live Chat Support to resolve your issue and avoid disclosing your personal information in this public forum. Visit this website: Contact - Microsoft Support Sign in with your personal Microsoft account. Enter your problem in the search bar. For example, subscriptions/invoices/refunds. Click Get Help at the bottom of the page, and then click Contact Support. Select Contact Support, you will be asked to describe the issue again under "Products & Services" and "Categories". Click Confirm. Choose "Chat with a support agent in a web browser". Note: Chat support is only available during certain hours. So if the last window says it's not available, try reopening it the next day. Let me know if this is contrary to what you need. Best regards. Petter.Y - MSFT | Microsoft Community Support Specialist 0 comments No comments Hello.Walter Van de Griend Thanks for using Microsoft products and posting in the community.

I would be honoured to help check your question. Before I answer your question, you need to give me some information so I can better pinpoint your problem. Where do you subscribe to Microsoft products. A third party or an official Microsoft channel? I hope you can tell me clearly. If you are subscribing from Microsoft official channel. You can try my following steps. The Microsoft Community is a public forum.Payments questions often involve sensitive personal information that should not be shared publicly in a forum. For the sake of protecting your personal information and privacy security., we recommend that you contact Microsoft Live Chat Support to resolve your issue and avoid disclosing your personal information in this public forum. Visit this website: Contact - Microsoft Support Sign in with your personal Microsoft account. Enter your problem in the search bar. For example, subscriptions/invoices/refunds. Click Get Help at the bottom of the page, and then click Contact Support. Select Contact Support, you will be asked to describe the issue again under "Products & Services" and "Categories". Click Confirm. Choose "Chat with a support agent in a web browser". Note: Chat support is only available during certain hours. So if the last window says it's not available, try reopening it the next day. Let me know if this is contrary to what you need. Petter.Y - MSFT | Microsoft Community Support Specialist