Use these tools to manage your health coverage. Hello there, how can we help? Everything you need to take full advantage of your WPS Individual or Family Health Insurance Plan is right here at your fingertips. Log in to your customer account or register online to get started. See instructions It’s easy to stay connected to your health coverage and more. Connect with us Questions? Contact our friendly customer care center at 800-332-6421. Make your premium payment online. Activate your WPS portal account to easily manage and track your plan details. Keep your WPS ID card in your wallet for easy access. Programs and services to support better health. Pharmacy services Learn how to access and save on prescription medications. Telehealth services Connect with board-certified doctors by phone or video 24/7. Preventive care services Take advantage of a wide range of covered services from in-network providers. Gym membership savings Enroll today to save on gym memberships and more. Helpful forms and documents for members. Simply click below to see more: Authorized representative form for grievance or appeal Customer authorization form Instructions for completing customer authorization form Confidential communications Consent to unsecure email communications Request to access PHI Request to amend PHI Privacy complaint form Attestation regarding use or disclosure of reproductive healthcare records Frequently asked questions (FAQs) You have access to fitness, vision and hearing programs. To see all your perks, click here . Your ID card categorizes your information into manageable, easy-to-read tabs. The front of the card includes your ID number and group number, as well as pharmacy information, network choices and any dependents also on your plan. Be ready to show your ID card each time you visit a doctor or specialist. If your health plan has an office visit copay, you will be asked to pay that amount at the time of service.

Important tips to remember: Carry your ID card with you at all times Present it when you receive any services Notify customer service if your ID card is lost or stolen Do not let anyone who is not specified on your plan use your ID card—it’s illegal! To request a new or additional ID card, please log in to your online account and fill out an ID card request. You can also call customer service at the number shown on your card. Get more tips . Yes. You will need to use providers that are in the WPS Statewide Network and First Health Network. Visit our Find A Doctor tool to find in-network physicians and hospitals. Access your Explanations of Benefits (EOBs) and policy materials Check your claims processing status Verify plan benefits Active customers and eligible dependents (generally dependents over the age of 18 can register for an online account). Your user ID must be at least six characters and no more than 20. Spaces cannot be used. Your password must be: At least nine characters long (no more than 20), and must contain at least: One letter One number One of the following special characters: pound signs (#), dollar signs ($), percent signs (%), ampersands (&), underscores (_), or hyphens (-) One of the following special characters: pound signs (#), dollar signs ($), percent signs (%), ampersands (&), underscores (_), or hyphens (-) It may help you remember your password if you think of the numerical and special characters as letter symbols or use a short sentence as the password. Example: MyPa$$w0rd. (Do not use this specific example). This example uses 10 characters, has lowercase and uppercase letters, includes two special characters (two dollar signs) and a number (zero). When you are registering, review the registration form to make sure your name and date of birth are correct. If this is not the issue, it could be your effective date. If your effective date has not yet occurred, you will need to wait until your effective date before you can be considered an active customer and can register for online access. If none of the above apply, please contact customer service: 888-915-5477 , 7:30 a.m.–5 p.m. CT (M-F). When you call, please be at your computer with the WPS site on screen. You will have had to register to set up your user ID and login for access to your customer account. If this is the case, and you are still experiencing problems, please contact customer service: 888-915-5477 or 888-915-2493 , 7:30 a.m.–5 p.m. CT (M-F). When you call, please be at your computer with the WPS site on screen. Please click the “Forgot your password” link on the login page or call 888-915-5477 , 7:30 a.m.-5 p.m. CT (M-F). Please call 888-915-5477 , 7:30 a.m.–5 p.m. CT (M-F). When you call customer service, please have this information ready: Customer (or Subscriber) number At this time, only subscribers can access their online member guide. After you log in to the customer portal, navigate to Customer Resources > Document Center > Search your Documents. Select the Document Type of Member Guide/Benefit Booklet from the drop-down listing and change the from date to a date before your effective date and click Search. We display the most current eligibility data on file. Just log in to your customer account, select Benefit & Claim Information, and then select the Plan Benefits link. The policy effective date is located under the Benefits section of the page. It could be that you have a future effective date. You will need to enter that date (or a later date) when using your online account tools. The drug benefit will display as Not Applicable (N/A) because it is covered under your medical benefit. Understanding health plan benefits can be confusing—that’s why we have a helpful resource to help you walk through your EOB. Click here for more information.