Top 10 Questions What if I can’t remember my login or password? Your photo password is the same as your Walmart.com log on and password. If you’ve forgotten either of these please click here to reset your password . Where can I track my order? Select Account at the top right of most pages and sign in Select Track Orders from the list of options Locate your recent order and select the See order status link next to the order number If your order is still processing, the link will display as Track Shipment Tracking numbers will not be available if the order is ready for pick up. How can I return my order? You may return an order with all original packaging, accessories and packing slip either by mail or to the Customer Service area at your local Walmart store. Photo Prints cannot be returned by mail. For more information please see Returns & Refunds . How can I get 1-Hour/Same Day Pickup? Visit our Same Day Photo Gifts page to help direct you to what we have available. Otherwise check the delivery options when you are about to select Create Now on an item. If they are blue, the selected item is available in that delivery option. What kind of photos can I upload and use? You can upload JPEG (.jpg or .jpeg) digital photos or PNG (.png) files. We do not support transparency in PNG files, therefore any transparent regions will be converted to black after upload. How can I add text to my photo gift? When you are creating a photo gift, click the T icon below the gift. This will automatically add a movable yellow box along with a toolbar to write and edit text. How can I customize the back of my greeting card? All of our folded cards come with customizable backs. In order to print on both sides of a flat card, you must select the Card Stock paper type. Under these selections you will see a back option when editing the product. What are the different estimated delivery times? Standard (3 to 5 business days) Can I edit my order after it's been submitted? An order cannot be changed once it has been submitted to the vendors. You can cancel your order then reorder it under the My Photo Orders page. When reordering a product you will have the chance to edit it before checking out. Will my photos be stored permanently? Walmart.com Photo accounts are not intended to be used as permanent photo storage. Starting November 2021, if a customer has not made a purchase from Walmart Photo in the last 18 months their photos will be deleted. Simply by making a purchase of a photo product your account will remain active and images will not be deleted. However, please note that if another purchase is not made within the following 18 months uploaded photos will be deleted. Need more help? Unable to find the answer you need? Feel free to contact our live chat members (7am - 11pm CT) to help you with your queries. Need answers about Walmart.com products and services outside of the Digital Photo Center? Your Account & Photos Create a New Photo Center Account You will need a Photo Center account to upload, view, share and order prints of your photos. If you already have a Walmart.com account, you can use the same email address and password to sign in If you do not have a Walmart.com account, you can create a Photo Center account in a few quick steps. To create a new Photo Center account, you will need: A valid email address. Access to a computer with an Internet connection. Please note: To create an account, you must sign up using our website. We cannot create your account over the phone or by mail. To create your account, follow these steps: Go to My Account Click My Photo Account to open the create your photo center page. Enter your email address and other account information. Read the terms of use and, if you agree to them, mark the checkbox near the bottom of the page. Please note: Account holders are subject to the Walmart.com terms of use as well as the Digital Photo Center terms of use . You must agree to these terms to create an account. Click Register at the bottom of the page. Sign In to Your Photo Center Account Once you've created an account with the Photo Center, or if you already have an account with Walmart.com, you are ready to sign in. Go to My Account In the Sign In area, enter your email address and password. Photo Center Troubleshooting Recover a Forgotten Photo Center Password If you don't remember your password, we can send it to you at the email address registered with your account. Find the Sign In link in the top right of the page. In the Sign In area, click the Forgot your password? link. In the next window, enter the email address you used to create your Photo Center account and click Submit. We'll send your password to your email address within minutes. Check your email for the password, and then return to the Walmart Digital Photo Center and sign in. Get your password now Photo Center Password Not Accepted - Step 1 If you receive an error saying your password is incorrect, try entering it again to make sure you haven't mistyped it. Tip: Make sure the email address you enter is the one you used to set up your account. Passwords are case sensitive, so make sure caps lock is not turned on and enter the password exactly as you originally created it. If you've forgotten your password, we can send it to the email address you signed up with. Get your password now Still need help? See: Photo Center Password Not Accepted - Step 2 If your password is not accepted, and you are sure you are entering the correct email address and password, you should check to make sure your browser accepts cookies. Internet Explorer instructions: Go to the Tools menu Choose Internet Options A smaller window will open with several tabs across the top. Click the Security tab. Click the world icon. Make sure you are set to Medium or Low security. Netscape instructions: Click Tasks in the toolbar Select Privacy and Security. Go to the Cookie Manager. Select Accept All Cookies. Photo Center Password Not Accepted - Step 3 If your password is not accepted after checking that you are using the right password and your browser is set up correctly, you will need to email us at photo@walmart.com Be sure to include the following information: Your first and last name Your registered email address Your mailing address (all exactly as you registered) If you have any other email addresses, please include them in the message Which computing platform you are using (Macintosh, Windows). Which browser you are currently using and the version (e.g., Internet Explorer 5.0, Netscape 6.0, etc.). We'll try to find your account and send your sign in information to you.

Uploading Digital Photos You can add photos to your Photo Center account via the files on your computer, or your social media albums. There is no charge for uploading your photos with these methods, or for storing and sharing your uploaded photos. There is also no limit to the number of digital photos you can upload. Please note: Whenever you upload a digital photo to your online account, only a copy of it is placed in your account. The original digital photo file remains unchanged on your computer. For help in uploading photos, please follow the steps below. Locate and click the Upload button on the page. This will launch the uploads model. Either create a new album for your photos (default) or select an existing album to the left of the model. If you're uploading to a new album, you can add an optional title or date. If you're uploading to an existing album, click the button next to Existing Album and use the dropdown to find and select the album. To select photos either; Select photos from your device via the Select photos button Click and drag photos into the drop area Or select a social media icon along the bottom, log in and select photos from one of your albums Select photos from your device via the Select photos button Click and drag photos into the drop area Or select a social media icon along the bottom, log in and select photos from one of your albums Note: If you're creating large prints, photo books or other gifts with your photos, we recommend using "Full resolution" for the best results. See our recommended resolutions for more details. If you clicked Select Photos you will access your device's photo library. Select the photos you want to upload and click open to begin the upload process. You will see a progress bar tracking your photos' status as they upload. To add more photos to your current upload, click the "Add photos" button and select the existing album. Walmart.com Photo accounts are not intended to be used as permanent photo storage. Starting November 2021, if a customer has not made a purchase from Walmart Photo in the last 18 months their photos will be deleted. Simply by making a purchase of a photo product your account will remain active and images will not be deleted. However, please note that if another purchase is not made within the following 18 months uploaded photos will be deleted. Estimated Time to Upload Photos The speed of your upload depends on the speed of your Internet connection. Delivery & Shipping Details Track Your Order Select Account at the top right of most pages and sign in Select Track Orders from the list of options Locate your recent order and select the See order status link next to the order number If your order is still processing, the link will display as Track Shipment Tracking numbers will not be available if the order is ready for pick up. Shipping Destinations At this time, we only ship photos and photo products to the 50 states. We are not able to ship to Canada. Please note: We are not able to deliver to P.O. Boxes, APO or FPO addresses. Home Delivery Processing and Delivery Times Once you place your order, we will process the order and ship it to you. Estimated arrival time varies by product and the shipping method selected. To see an estimated arrival date, please click the Estimated Arrival Date on the product detail page before placing your order. You will also see the estimated arrival time when you select a delivery method during checkout, and we will send you an e-mail when your order ships. Shipping times vary by the method you've chosen Standard (3 to 5 business days) Expedited (2 to 3 business days) For shipment to Alaska or Hawaii, add 2 days to the shipping time Returns and Refunds Your complete shopping satisfaction is our top priority. If an item you order from Walmart Photo does not meet your expectations, return it to us within 90 days of purchase. All items must be returned in the original packaging with any accessories and the packing slip For refunds for incorrect, damaged or defective products, we will also refund any applicable shipping charges, less any adjustments, if appropriate. We are not able to refund shipping charges for items returned for other reasons. Returns In Store Take the item with all original packaging, accessories and packing slip to the Customer Service area at your local Walmart store. You will receive immediate credit for your return, either in the form of a refund (in the original method of payment) or as store credit. Returns By Mail (Not available for prints) For Photo Products purchased online, you have the option of returning them by mail for a refund. Go to Walmart.com and click Return an Item at the bottom of the page. For items you purchased: Sign in and select the item from your list of items eligible for return. Please note: Orders for photo prints are not eligible and won't be displayed. For items received as gifts: Enter the order number and the Received By name from the packing slip. When the website shows you a return label, print it out. You must use this return label to ensure proper crediting of your refund. Pack the item securely. Make sure to enclose the packing slip and all original packaging and accessories. Attach the return label to the box and mail us the package. After we receive your item, our Returns Department will issue the refund to your original method of payment. Info & Policies Photo Center Copyright Policy By submitting Content, you warrant that you are the sole author and owner of the Content, or that you have obtained all required releases or permissions to permit copying, printing, licensing of the Content and your use of the Walmart Digital Photo Center, as set forth in these Walmart Digital Photo Center Terms of Use. Walmart Photo Centers reserve the right to require that you obtain a signed Copyright Release form from the photographer or studio for photographs that are signed, stamped or otherwise identified by any photographer or studio as copyrighted material, or any photograph that appears to have been taken by a professional photographer or studio, even if it is not marked with any sort of copyright. In such cases, negatives or digital images of a copyrighted image will be returned to you unprinted and you will be provided instructions on how to present Walmart with a signed Copyright Release. Copyright owner release forms and copyright permission release forms are available at the store Photo Center. Walmart will not assist in the copying of any state or federal document, including but not limited to, driver's licenses, passports and social security cards. Photo Center Storage Policy Walmart's Digital Photo Center offers free, unlimited storage of your online photos, whether they come from film you develop with us or from digital photos you upload to your Photo Center account. Your photos will remain in your Digital Photo Center online account for as long as you remain an active member of the service. Active participation in the service is defined as making a photo purchase at least once every 18 calendar months. We do not store all uploaded photos at their original resolution. When you upload very high-resolution photos, we will keep the original resolution for 90 days. After that we will reduce the resolution; these photos will still be able to produce high quality prints up to 8 x 10; For posters or other large prints, you may want to upload the pictures again. Note to digital camera users: We recommend keeping a backup copy of all photos you upload to Walmart's Digital Photo Center on your own computer. That way, you will always have a backup of your photos. Pixel sizes for online photos produced from film developing: The sizes below apply only to film developed at Walmart that we put into your account. They do not apply to digital photos you upload to your account. Hi-res photos: 1612 x 1024 pixels Low-res photos: 900 x 600 pixels Screen resolution photos (the large size photos you view in your account): 420 x 280 pixels Thumbnail resolution photos (the very small photos you see in full album view): 96 x 64 pixels Walmart.com Photo accounts are not intended to be used as permanent photo storage. Starting November 2021, if a customer has not made a purchase from Walmart Photo in the last 18 months their photos will be deleted. Simply by making a purchase of a photo product your account will remain active and images will not be deleted. However, please note that if another purchase is not made within the following 18 months uploaded photos will be deleted. Prohibited Content You agree that you will not make available Content in connection with the Walmart Sites that: is false, fraudulent, inaccurate, or misleading; contains your full name(s), or any other confidential personally identifiable information of yourself or others; violates any local, state, federal, or international laws or is otherwise tortious; is protected by or would infringe on the rights of others (including Walmart), including any patent, copyright, trademark, trade secret, right of publicity or privacy, or any other proprietary right, without the express prior written consent of the applicable owner; is obscene, indecent, pornographic, or otherwise objectionable; is derogatory, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarassing to any other person or entity as determined by Walmart in its sole discretion; victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability; is violent or threatening, or promotes violence against, or actions that are threatening to, any individual or group; contains advertisements, solicitations, or spam links to other web sites or individuals, wihtout prior written permission from Walmart; contains or relates to chain letters or pyramid schemes; impersonates another business, person, or entity, including Walmart, its related entities, employees, and agents; violates any policy posted on the Walmart sites; or is intended to cause harm, damage, disable, or otherwise interfere with the Walmart Sites or our partners.