Help and Support
发布时间:2026-09-08 | 浏览:1
Find the answers to common questions, get help or access support
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Support services
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If you're struggling with bill payments or loan repayments, talk to our team and find out how we can help.
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Manage a deceased estate
How to notify us if a loved one has died and cancel their RACV products and services.
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Mental health support
For mental health support, you can contact one of the following organisations.
Interpreter and hearing impaired services
Contact us in your language via an interpreter, or via the teletypewriter services (TTY) or the National Relay Service (NRS) if you have a hearing impairment.
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Call TTY on 13 36 77
Call NRS on 1300 555 727
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