FREE SHIPPING on orders over $125* Prescriptions FREE Samples Click & Collect New Products Help Contact Us Call Us: 1300 024 364 Delivery Information Delivery Information FREE DELIVERY FOR ORDERS OVER $125 DELIVERED WITHIN AUSTRALIA Bulk orders and orders to remote locations may incur a surcharge. Mounjaro/Wegovy/Ozempic are excluded from our free shipping offers as they are sent via Australia Post Express. IF YOUR ORDER DOES NOT FIT THIS CRITERIA PLEASE SEE RATE TABLE BELOW. Parcels will be sent in plain and unmarked packaging to assure security and privacy. Orders will be dispatched promptly once payment has been processed and prescriptions (if applicable) are received. Australian Orders Australian orders will be delivered by Australia Post eParcel or a courier service and may require a signature upon receipt. Please provide an address where someone will be available between 9am-5pm to receive the parcel, otherwise collection from your local post office may be necessary. Business addresses are preferable. International Orders International orders will be shipped via Australia Post Airmail. Please allow up to 14 days for international Airmail delivery. All parcels will be sent in plain and unmarked packaging to assure security and privacy. Orders will be dispatched once payment and prescriptions (if applicable) are received. Chemist direct orders are processed on business days (Monday to Friday). We do not dispatch during weekends and NSW Public Holidays. All orders are shipped from our Sydney, NSW warehouse. Domestic Shipping Free Shipping Within Australia: We provide Free Shipping on all orders over $125 that have an Australian delivery location (bulk orders to remote locations may incur a surcharge). Same Day Delivery: Same-day delivery is available for selected postcodes in Sydney with our fast and easy courier service, powered by Rendr. If your postcode is eligible for same-day delivery, the option will appear at checkout with a delivery price based on your location. Place your order before 11am Monday to Friday and a courier will deliver to you by 5pm on the same day. Our same-day deliveries are shipped from our warehouse in Alexandria, NSW. International Shipping Estimated Timelines: All our international orders will be dispatched by Australia Post via Airmail. Please allow up to 14 days for international Airmail delivery.

Delivery time does not include the time parcels may spend in the destination country’s customs service. All international orders may require a signature on delivery. International Shipping *# Fee: International delivery cost varies. Delivery cost can be determined by using the Postage Calculator at the checkout. All prices, shipping and handling charges do not include relevant customs duties or taxes that may be incurred and charged. These charges need to be paid by the customer. Please check with your local customs offices for further details. Certain products cannot be shipped to specific countries. Please refer to the details below: * Shipping costs are based on the weight, customer’s location, and the shipping method selected. # Product weights used for product descriptions on the website refer to the net weight of products only and do not include the weight of any other components such as packaging. Please note: All prices, shipping and handling charges do not include relevant customs duties or taxes that may be incurred and charged when shipped overseas. These charges need to be paid by the customer. Please check with your local customs offices for further details. Postage and Handling Charges * All orders are sent from Sydney. Remote locations are as defined by Australia Post in relation to distance from our Sydney warehouse. Domestic orders will include a tracking number via email. Customers are expected to receive the tracking numbers on the day the order is dispatched from our Sydney warehouse. Dispatch Delays Orders will be dispatched within one business day providing all items are in stock. We do not send partial deliveries. Please contact our customer service team via phone or email if you have any concerns about your order. Prescription Orders Original scripts must be received by mail for prescription orders to be dispensed and dispatched. It is recommended to order well before your medicine runs out. We do not ship Prescription products internationally. Post scripts to: Chemist direct 3/33 Maddox St Alexandria NSW 2015 If any assistance is required for delivery please contact our customer service team via email: Support: support@chemistdirect.com.au Phone: 1300 024 364 Newsletter Sign Up