Download OneDrive Use OneDrive on your mobile Upload & save files Share & collaborate Protect files with Personal Vault Add OneDrive as a service Reinstall OneDrive Back up your folders Sync files & folders Choose which folders to sync Backing up playlist files Stop or cancel syncing Change views on OneDrive.com Delete files or folders Import cloud files using OneDrive Upload photos and files Change the location of your OneDrive folder Download files and folders Download files to your mobile Manually upload files or photos with OneDrive for Android How do I turn on AutoSave? Copy, transfer or import files to your personal OneDrive Ransomware detection and recovery Install OneDrive on an external drive Automatically save photos in Android Automatically save photos in iOS Browse your photos on Windows Organize and find photos Group photos by people Samsung Gallery HEIF and HEVC files in OneDrive Restyle OneDrive images with AI Share files and folders Share with Android Add shortcuts to shared folders See files you shared See files shared with you Share with family or Outlook groups Unable to share OneDrive files Get started with Copilot Summarize your files Compare your files Ask questions about your files without opening them Generate audio overviews Share an AI agent in OneDrive Use context menu to review PDFs FAQs about Copilot in OneDrive Restore entire OneDrive Restore deleted files Restore previous versions Delete or restore files on Android or iOS What is Microsoft cloud storage? Microsoft storage quotas My OneDrive says it's full Save disk space in Windows Save disk space on macOS Save disk space in Android Manage work or school storage Microsoft storage FAQs How to remove an outlook pst data file from OneDrive OneDrive account frozen? Reactivate a blocked account Remove an account What is OneDrive for work or school?

-- Sync issues -- Fix sync problems Fix problems uploading to OneDrive.com Sync pending error Unable to sync a shortcut Improve sync performance Processing changes error File can't be synced error Fix paths that are too long to sync in OneDrive Can't sync to an SD card or USB drive -- File issues -- Find lost or missing files File has been archived error Unable to share OneDrive files Why has my filename changed? Files will be erased message Can't open file error -- Account issues -- Can't sign in to OneDrive Unlink and re-link OneDrive Syncing a different account error Emails from OneDrive -- Installation issues -- OneDrive won't start Turn off, disable, or uninstall A newer version of OneDrive is installed error Two versions of OneDrive on macOS -- Other issues -- Fixes or workarounds for recent issues OneDrive error codes I can't see OneDrive icons Unable to access OneDrive from Insert menu If you cannot sign in to your OneDrive sync app, or the sync app says OneDrive is not connected, follow these steps to get signed in again. Fix problems signing in to OneDrive If you see a gray OneDrive icon with a line through it, this means you are not signed in. Select the OneDrive icon that is grayed out or has a line through it. Select the OneDrive icon that is grayed out or has a line through it. At the "Set up OneDrive" screen, enter your email address and password. Note If you've forgotten your username or password or can't sign in to your Microsoft personal account, use the Microsoft account sign-in helper. Sign-in helper You can only add one Microsoft personal account. If you can't sign in to your OneDrive work or school account, try to reset your password , or alternatively please contact your organization's IT admin. At the "Set up OneDrive" screen, enter your email address and password. If you've forgotten your username or password or can't sign in to your Microsoft personal account, use the Microsoft account sign-in helper. You can only add one Microsoft personal account. If you can't sign in to your OneDrive work or school account, try to reset your password , or alternatively please contact your organization's IT admin. If you can sign in but still cannot connect to OneDrive, check that your internet provider's firewall is not blocking OneDrive. You may be able to do this by using your mobile device as a hotspot. Alternatively, contact your internet service provider and check they support access to Microsoft 365 products and services. If you can sign in but still cannot connect to OneDrive, check that your internet provider's firewall is not blocking OneDrive. You may be able to do this by using your mobile device as a hotspot. Alternatively, contact your internet service provider and check they support access to Microsoft 365 products and services. Fix OneDrive connection issues during sign‑in If you see an error message that OneDrive is not connected, you may need to restart OneDrive. Select Windows Start or macOS Finder and search for OneDrive. If the OneDrive app is not installed or you cannot find it, download the latest version. Can't sign in to onedrive.cloud.microsoft If you see the error message "Selected user account does not exist in tenant 'Microsoft Services'" or "cannot access the application '00000003-0000-0ff1-ce00-000000000000'", it's because you are trying to sign in to a work or school OneDrive site with a Microsoft personal account - use your work/school Entra ID instead. If you are using your work/school Entra ID and still can't sign in, contact your organization's IT helpdesk, service desk, or admin. Need more help? Check the OneDrive service status . Personal accounts Work/school accounts Account support. For help with your Microsoft account and subscriptions, visit Account & Billing Help . Technical support. For technical support, select Contact Microsoft Support below, enter your problem and select Get Help . Contact Microsoft Support Mobile users can contact Support by opening the OneDrive app and gently shaking your device. Community support. Communities help you ask questions, give feedback, and hear from experts with rich knowledge. Ask the Microsoft Community . Do not disclose personal or sensitive information in public forums. Technical support. For technical support, contact your organization's IT helpdesk, service desk, or admin. IT Admins. IT Admins should view Help for OneDrive Admins , the OneDrive Tech Community or contact Microsoft 365 for business support . Thank you for your feedback!