How can we help? Home internet from $29.99/mth For the first 6 months. 5G Plus plan pricing. New connections only. T&C apply. Reverts to $59.99/month. Min cost $29.99 if modem is returned. TPG 5G Home Broadband Looking for an alternative to nbn®? Get connected in a few quick steps with 5G Home Broadband. Important things you need to know What you need for 5G Home Broadband If you have any medi-alert alarms, Back to Base alarms or EFTPOS terminals, contact your provider to make sure they'll work on a 5G Fixed Wireless broadband service. TPG doesn't offer Priority Assistance. Check 5G coverage at your address and choose your plan. Important: 5G Home Broadband is only for use at the address nominated on your order. Your 5G Home Broadband modem will be delivered in 2-5 business days. You can plug it in straight away and get online. You must use our modem with 5G Home Broadband. The SIM won't work in other devices. 5G Home Broadband doesn't include a phone service, so make sure you have another phone service like a mobile . For eligible existing TPG customers, our Virtual Phone feature can forward calls to a Standard Australian landline or mobile number. Learn more . When 5G Home Broadband might not be right for you You need to use port forwarding, hosting, remote access or Smart Home systems Heads up for techy types: 5G Home Broadband uses Carrier-grade Network Address Translation (CG-NAT) which assigns services with a private IP address instead of a dynamic public IP address. Our network will then translate that private address into a public address. This means that stuff that depends on internal NAT won't work on 5G Home Broadband, including: Port forwarding Hosting web, email or file servers internally Smart Home systems (e.g. accessing security camera footage remotely, home automation and printers) Remote Access (i.e. accessing your home computer or devices from another location) If 5G Home Broadband won't be right for you, check your address on our website for another great plan. You play multiplayer shooting games or battle MMORPGs 5G Home Broadband may not be suitable for online gaming due to its higher connection latency, which is the amount of time it takes for data packets to go from one place to another on an internet connection. Low latency is important for ultra-time-sensitive stuff like multiplayer shooting games or battle MMORPGs. If 5G Home Broadband won't be right for you, check your address on our website for another great plan. Info for Existing TPG Customers What is Virtual Phone? If you have an existing TPG Voice phone service, you can set up Virtual Phone when you order 5G Home Broadband. Virtual Phone lets you: Forward all incoming calls to another Standard Australian landline or mobile number; and Keep your existing phone number, should you later wish to switch back to fixed internet or switch your phone service to another provider. Virtual Phone can't be used to make calls. You can change the Call Forwarding number in My Account by selecting Virtual Phone . It's not possible to set up Virtual Phone after 5G Home Broadband has been ordered. How does the 7-day trial for existing TPG customers work? A 7-day trial is available for TPG customers with an existing fixed internet service connected on the nbn® or Vision Network. Once you're connected to 5G Home Broadband, your existing TPG fixed internet service will stay connected for 7 days. If you're not happy with 5G Home Broadband, you can call us to switch back to fixed internet during the 7-day trial. If we haven't heard from you after 7 days, your fixed internet service will be automatically disconnected. Reconnection fees may apply after 7 days. If you choose to keep your fixed internet service connected beyond the 7-day trial, the monthly fixed internet plan fee will continue to apply. How do I set up or troubleshoot my 5G Home Broadband service? You can find our 5G setup and troubleshooting guides on TPG Support :

Set up 5G Home Broadband Troubleshoot no connection on 5G Home Broadband Troubleshoot slow 5G Home Broadband 5G Home Broadband Speeds Learn about the factors that can affect your 5G Home Broadband speeds. Additional Pricing Info Excess Data Fee It's not possible to accrue any excess data charges with 5G Home Broadband. Moving Home Fee Moving to a new address? 5G Home Broadband is only for use at the address nominated on your order, so you'll need to contact us to move your TPG service. The type of TPG internet service may change based on what's available at your new address. Cancellation Fee You can cancel your 5G Home Broadband service by contacting us. This fee is charged if you withdraw your order or cancel your 5G Home Broadband service within the first 36 months and choose not to return the 5G Home Broadband modem to us in Good Working Order within 21 days. If you choose to return your modem, you must use the prepaid consignment we send you for your return. 5G Home Broadband Terms Standard Terms & Conditions Service Description and Terms – 5G Home Broadband Service 5G Home Broadband Brochure Promotion Terms 5G Home Broadband $30/mth off for first 6 months Discount available to approved customers (‘Eligible Customers’) who sign up to any TPG 5G Home Broadband plans (‘Eligible Plan’). Offer available until withdrawn. Discount includes: $30/mth off monthly plan fees (monthly access fees) on Eligible Plan for the first 6 months. Discount will be applied as a recurring monthly credit for 6 months and is forfeited if you cancel or change your plan within the first 6 months. After the first 6 months, your monthly plan fees will be charged at the undiscounted monthly price at that point of time. This offer is available in conjunction with other in-market offers. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer is subject to change. Home Internet TPG Fibre plans 5G Home Broadband plans Home Wireless Broadband nbn Plans nbn Home Phone bundles nbn Fibre Upgrade nbn Price Beat Guarantee Internet Hub TPG Fibre plans 5G Home Broadband plans Home Wireless Broadband nbn Home Phone bundles nbn Fibre Upgrade nbn Price Beat Guarantee Support Support Hub Track my order Top up balance International roaming Network coverage map Network status checker Emergency calls International roaming Network coverage map Network status checker Emergency calls